Week 34: Why EA Sports sucks

I’m disappointed this week.  Every year around this time a video game called Madden Football comes out.  And every year, like so many other millions of people, I buy it.  I wanted to have the game the day it came out and Amazon.com will usually make sure you get it the day it comes out if you pre-order a video game.  So I did pre-order it.

No one seemed to be sure of the release date, though.  Was it Tuesday, Friday, Saturday?  I was watching other people play the game on YouTube, but hadn’t received my copy yet.  But maybe those were just special copies for people on YouTube?  I didn’t know.  Apparently nobody knew.  And so I waited.  I was told I would receive my game on a Tuesday.  Then I was told I would get it on Saturday.  They the game didn’t show up and I was sent a message from Amazon that said they had attempted to deliver the game, but couldn’t.  Why couldn’t they deliver it?  What the hell?

I immediately emailed Amazon and they made sure the game was delivered that day.  Amazon always takes care of complaints, I think they’re a stellar company and have no complaints with them! 

So I finally had the game!  A lot of times people consider the Madden games just a “roster update”, but the football fans still buy them anyway.  I was looking forward to seeing how different the game was from last year’s game.  I “loaded” up the game, but couldn’t really play.  I used quotes there because the game never really seemed to load.  I couldn’t change the settings, or play anything accept a “play now” thing with the Falcons and the Patriots in the Super bowl.  Nothing else would work.  Every other game option said “installing”.  I began looking around and people said you just have to wait a bit for the other features to install.  I waited about five hours.  Nothing.  The game isn’t playable.

And so I went back and looked at some of the reviews on Amazon for Madden 18.  A lot of people weren’t happy.  Some of them were having the same problem I was having!  Others had paid for a download of the game instead of getting a hard disk like I did.  Their downloads didn’t work!  People were angry!

60% of reviews for the Playstation 4 version of the game are 1 star.  That’s pretty bad.  Now I’ve seen some companies that watch their reviews on Amazon and if a customer wasn’t satisfied, they were ready to send another product, or try and rectify the situation.  So far EA Sports hasn’t done anything.  No replies on Amazon, no offers to fix anything, nothing.  I’m very unhappy today!

We’ll see if things get fixed in the future with a patch or something.  Or maybe I’ll just have a worthless game?  Who knows?  Until next week, I’m sitting here asking myself why I paid money for this piece of crap!  Keep asking why!